PlanHub.ca takes your privacy seriously. As such, we make every effort to reduce the amount of
information we collect and to treat the information we do have in accordance with this Privacy
how we may share your information and how you can limit our collection of your information.
described in the Definitions section below.
Generally, you control the amount and type of information you provide to us when using our
As a Visitor, you are free to browse our Website to find out more about our Website.
You are not required to provide us with any Personally Identifiable Information as a
However, when you use our Website, through Cookies placed by our analytics partners
such as Google Analytics, we collect certain Non-Personally Identifiable Information
through the interaction of your mobile phone or web browser with our Website. The
Cookies used may be Session Cookies or Persistent Cookies and the information
collected includes information such as:
Certain Cookies are necessary for the use of the Website. These are usually Session
Cookies and do not require your prior consent. Such Session Cookies will expire
after you have left the homepage. Persistent Cookies and third-party cookies may
require your prior consent to track the choices you made on the website and your
preferences. As detailed in Section 4 of this policy, your consent is declared
through the opt-in function on our website.
To know more about the various kinds of cookies we use and what we use them for,
We do collect Personally Identifiable Information when you sign up for any of our
products or services such as our plan alerts or other services and newsletters. But
the source of this data is you and we only collect this information with your full
knowledge and consent and you have the right as explained in Section 4 of this
The Personally Identifiable Information we collect may include,
The Non-Personally Identifiable Information we collect from Visitors to our Website
allows us to study customer behaviours and preferences and helps us better meet our
customers' needs and cater to your tastes, develop or improve upon our products and
offers, or create new ones.
Your Non-Personally Identifiable Information also allows us to personalize the
content you see on our Website in accordance with the choices you make on the
Website and to remember the choices you make on our Website such as language and
province, so that you do not have to set it each time you visit, and to make your
searching experience more pleasant.
Cookies to display ads and offers that reflect your preferences and your search
history on the Website.
The Information we collect from you is always aggregated and never studied individually.
The source of this usage data is Google Analytics, a widely used analytics platform
and is used for the purposes of analyzing the website and services. We retain the right
to sell or share such aggregate data. Such aggregated data cannot be used to identify
Personal information is used in other circumstances, as outlined below.
To provide you with our products and services.
With regard to your Personally Identifiable Information, we only collect what is
strictly necessary in order to provide you with our products and services that you
We do not sell your personal information.
We do not sell, rent or otherwise provide your Personally Identifiable Information
to third parties for marketing purposes and all emails and phone numbers in our
database comply with Canada’s Anti-Spam Legislation.
However, we may disclose your information under certain defined circumstances. To
find out more about when we may disclose your information, please see Section 6 of
We retain your personal information only as long as is necessary:
We retain your Personally Identifiable Information only as long as maybe necessary
to fulfil the purposes for which it was collected or for as long as maybe required
Subsequently, your information will be destroyed or "anonymized," meaning that only
basic statistical data that cannot possibly be traced back to you will be retained.
If we ever intend to use your Personally Identifiable Information for any purpose
efforts to obtain your prior consent.
Your consent is paramount and we will never collect your Personally Identifiable Information
without your express or implied consent.
Generally, your use of and providing your data on this website implies your consent to us using
However, as far as is possible and reasonable, we will ask for your consent or inform you at
each point of your interaction with the Website that results in collection of Personally
Identifiable Information. This may be at two different points:
Notwithstanding that we never collect Personally Identifiable Information through
Cookies, when you first access the website, we will let you know about our use of
Cookies. You will then have the option to disable Cookies by altering your browser
settings, though if you choose to disable cookies, then parts of our Website may not
function as expected or at all.
When you sign up for any service on the site such as to our plan alerts, take part
in any survey or enter a contest on the site and voluntarily provide us with your
Personally Identifiable Information, we will ask for your express consent / give you
the option to opt out of any marketing emails from us or our survey / contest
Even after you give consent, you always have the right to retract your consent at
anytime by clicking "unsubscribe" to any email notification from us or our partners
or by writing in to us at [email protected]
to have us stop sending you further communications.
To protect your Personally Identifiable Information from data theft and prying eyes, we make
sure that generally, we are the only ones that retain your personal information. Your
information is kept in databases subject to strict monitoring procedures and protected by
regularly updated security technology. Any affiliates that we work with, who may have access to
your information are governed by confidentiality agreements limiting the use and dissemination
of such information.
If, against our best efforts and outside our control, there is a data breach which affects or
has the potential to affect your Personally Identifiable Information, in addition to doing
everything in our power to restrict the extent of and to remedy the breach, we will inform you
of the breach as soon as possible and where possible, within 72 hours.
As a general rule, as stated in Section 3.4 above, we do not disclose your Personally
Identifiable Information for marketing purposes, without your express consent. However, there
are circumstances under which we may disclose your Personally Identifiable Information to third
parties. These circumstances include:
We may provide your Personally Identifiable Information to affiliates that provide
services to us with regards to our Website (i.e. payment processors, data
processors, Website hosting companies, etc.); such affiliates will only receive
information necessary to provide the respective services and will be bound by
confidentiality agreements limiting the use of such information.
We may disclose your Personally Identifiable Information in circumstances where we
may be legally required to do so. For more information on what these circumstances
If you provide us any Personally Identifiable Information in order to enter a survey
or a contest we run on the site, we may share such information with our survey or
contest partners and they may contact you. However, as detailed in section 4.2 you
have the option to refuse permission to such contest partners from contacting you.
As stated in Section 6.2 above, there may be circumstances when we may be legally required to
disclose Personally Identifiable Information. Examples of such circumstances include:
Our Website may contain links to other websites that are not under our direct control. These
websites may have their own policies regarding privacy. We have no control of or responsibility
for linked websites and provide these links solely for the convenience and information of our
privacy policies, if any, of those individual websites to see how the operators of those
third-party websites will utilize your personal information. In addition, these websites may
contain a link to websites of our affiliates. The websites of our affiliates are not subject
operators of such websites will utilize your personal information.
Simply submit a written request, at [email protected]
and after confirming your identity in an appropriate manner, we will provide you with a list of
the personal information in your file.
This information will be provided in accordance with applicable laws, in a legible and
understandable format, within a reasonable period of time, and at minimal or no cost.
If your personal information is not fully accurate, you may request to update it or make changes
to it at any time.
If we make material changes to this policy, we will notify you on our Website, by a blog post,
by email, or by any other method that we choose. We will also change the "Last Updated" date at
any prior Privacy Policies.
If you have any further questions or feel that PlanHub has not adhered to the principles set out
in its Policies, you may file a written complaint with us through post at 405 Ogilvy Avenue #101,
Montréal, QC H3N 1M3 or email us at [email protected]
We will investigate all complaints relating to adherence to this Policy and take measures
accordingly, including, if necessary, making changes to our Policies, or practices. In all
circumstances, you will be notified of the results of the investigation into your complaint.
If you are not satisfied with the decision reached by PlanHub in response to your complaint, you
can address your concerns to Office of the Privacy Commissioner of Canada at 112 Kent Street,
Place de Ville, Tower B, 3rd floor, Ottawa, Ontario, K1A 1H3.