Telus Mobility
55 reviews
We want your voice to be heard! Your rating and feedback are invaluable in helping other customers select the best telecom service provider. This platform is intended to provide helpful, relevant content to customers. Content you submit should be relevant and based on your honest opinion and experience. PlanHub reserves the right to remove feedback that isn't directly related to customer experience. If your comment includes any of the following, it is subject to removal: promotions and commercial solicitations, abusive language, sexual content, infringing content, illegal activity, irrelevant or malicious comment, personal information. Customers in the same household may not post multiple reviews of the same provider. We may restrict the ability to submit a feedback when we detect unusual reviewing behaviour.
Before posting your review, we need to validate its authenticity. That's why you will receive an automated email that will ask you to confirm your assessment. Your email address will only be used once for confirming your assessment and will not be sold, loaned or given to any third party. If you have any concerns about the use of your email address, please refer to our Privacy Policy.
Please complete all fields with a star
kevin
greater sudbury, ontario
Fair service, but overpriced. I lose all paid for (but unused) extra data each month.
Paul M
north vancouver, british columbia
I have been a mobility customer since the 80's. In the last few years Telus have become my most hated company to deal with: constantly sneaking up the price, changing what was free (long distance texting), but at present it is virtually impossible to get a real person to help you. 'Your wait time is one hour' constantly. Their automated help is absolutely useless whether you try it live or on-line. Now they don't even send my bill, not even by email. You have to call and argue about the incremental increases, then do it again in a few months. They just sold out their email service to Google. I am now looking for another provider but it looks like they are all crap.
Steve
Calgary, alberta
Changed plan and they removed Apple Care without telling me. After I broke my screen I was forced to buy a new phone. Crooks. Customer service is rude and forceful.
Houf
null, quebec
The only issue is the price.
THIEN
null, nova-scotia
Expensive
TELUS
Winnipeg, manitoba
cost is too much for what I use
Samb
Lindsay, quebec
Inadequate coverage, sometimes non-existent. Calls often fail (half the time) even with nearby towers.
Nat
Québec, quebec
We have been with this company for several years. Always satisfied
chose
Montréal, quebec
I have good service and a good network but I find my fees a little too expensive
Som
Edmonton, alberta
Find the best coverage and price
CM
Brampton, ontario
I have not had the best customer experience. Their always seems to be billing issues.
JO
Vanier, ontario
Too expensive
max
sept-îles, quebec
JN
Bromont, quebec
Jdyo
Longueuil, quebec
Anonymous
MH
sisi
null, alberta
c
Telus Mobility is the 2nd largest canadian telecommunications company with more than 8 million users in 2016.